Frequently Asked Questions
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How long does it take for my order to be delivered?
Orders are usually processed within 4–5 business days after payment confirmation. Once dispatched, delivery typically takes 3–4 working days within India, depending on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to monitor the delivery status of your order in real time.
What should I do if my product arrives damaged?
If your order arrives damaged, tampered, or incorrect, please contact our customer support within 48 hours of delivery with photos or videos of the product and packaging. Our team will review the issue and assist you with a replacement or resolution.
Can I cancel or modify my order?
Cancellation requests are considered only if the order has not yet been processed or shipped. If you need to cancel or modify your order, please contact our support team as soon as possible.
How can I contact customer support?
If you need assistance, our support team will be happy to help.
Email: customercare@ence.in
Phone: +91 95125 01100
