Frequently Asked Questions
ENCE scented candles are made using high-quality wax blends and premium fragrance oils, designed to deliver a clean,
long-lasting, and consistent fragrance experience
ENCE candles typically offer a burn time of 40–50 hours, depending on usage, wick care, and environmental
conditions
Each ENCE product is crafted using a blend of 9 fragrance notes, creating a layered scent experience that evolves over time.
We offer 14 unique fragrances designed for different moods and spaces.
To use a reed diffuser:
- Insert reeds into the bottle
- Allow them to absorb the fragrance oil
- Flip reeds every few days for stronger fragrance
ENCE reed diffusers typically last between 30 to 60 days, depending on room size, airflow, and usage.
Closet fragrance bars can be placed in:
- Wardrobes
- Drawers
- Suitcases
- Storage boxes
They provide a subtle and long-lasting fragrance.
ENCE wardrobe fragrance bars typically last 30–45 days, depending on usage and environment.
Yes, ENCE products are designed for safe indoor use when used as directed.
You can place an order directly on our website by selecting your preferred products and completing the checkout process.
We accept multiple payment options including:
- Credit / Debit Cards
- UPI
- Net Banking
- Wallets (as available)
Orders can be modified or cancelled before dispatch. Once shipped, changes may not be possible.
ENCE regularly offers promotions and
curated offers, which are automatically applied at checkout where applicable
Only one offer can be applied per order.
The best available offer will be auto-applied.
No, you can place an order as a guest user, but creating an account helps you track orders and manage details easily.
You can create an account during checkout or by registering on our website using your email or phone number
Once your order is shipped, you will receive a tracking link via SMS/email to monitor delivery status.
You can reset your password using the “Forgot Password” option on the login page.
Orders are typically delivered within 3–7 business days, depending on your location.
Shipping charges and free shipping offers depend on ongoing promotions and order value.
Delivery timelines may vary due to logistics or external factors. You can track your order using the tracking link provided.
The courier partner may attempt delivery again. If delivery fails:
- Re-shipping charges may apply
Yes, ENCE delivers across most locations
in India.
Returns must be initiated within 7 days of delivery, and products must be unused and in original packaging.
No. Returns are not accepted based on fragrance preference or personal liking.
Please share images or videos with our support team, and we will assist with replacement or refund after verification
We recommend recording an unboxing video, as it helps us resolve issues faster.
- For non-defective returns → Customer bears shipping cost
- For approved damaged cases → ENCE may cover shipping
